What do youth workers do?

Youth workers are specially trained to help with the everyday life issues young people face. Find out what they do, how they can help you and where to find them.

This article covers:

• What is a youth worker?

• Why would I see a youth worker?

• What’s it like to see a youth worker?

• How much does it cost to see a youth worker?

• How do I find a youth worker?

What is a youth worker?

Youth workers are professionals trained to help and support young people aged 12–25 who are facing issues such as:

• family conflict

• homelessness and the need for emergency accommodation

• alcohol and drug use

• mental health challenges

• sex and relationships

• pregnancy

• sexual assault or abuse

• school and education

• finding a job or developing job skills

• sexuality and gender identity.

Some youth workers are trained to help with a broad range of issues, while others focus on one specific area, such as homelessness or sexual assault. Their job is to listen to you and help you get your life on track by giving you the information and skills you need to succeed.

Why would I see a youth worker?

There are lots of reasons to connect with a youth worker, such as:

• You're having a hard time at home.

• You're at risk of being kicked out of home, or are already homeless, and need somewhere safe to stay.

• You're dealing with drug, alcohol or addiction issues.

• You've experienced violence, abuse or sexual assault.

• You're questioning your sexuality or gender and need support.

• You need help with finding work or a course.

• You feel isolated, angry, anxious or just not okay.

What's it like to see a youth worker?

It’s okay to feel unsure or nervous before your first session. Youth workers are usually pretty relaxed and easy to talk to, and they understand that it might take time to feel comfortable about opening up.

Here’s what to expect during your first session:

• They’ll tell you who they are, what they do, and how they can help you. They'll also explain confidentiality , which means that what you share with them stays private, unless they’re seriously concerned about your safety or someone else’s. They’ll be clear about when they have such concerns and will always try to involve you in any decision to discuss your situation with someone else.

• They’ll ask you questions to try and understand your situation and what kind of support you’re looking for. You don’t need to answer everything. You can take your time, and if something feels too hard to talk about, it’s okay to say that.

• They’ll help you to work out your next steps. This might mean having further sessions, connecting with community programs or other services like Centrelink, legal support or crisis housing, or making a plan to help you with your work or study goals. 

How much does it cost to see a youth worker?

Seeing a youth worker usually doesn’t cost anything, especially if you see them through a youth centre, refuge or community service, but always check before you make an appointment. The fact it’s a free service might be one reason for seeing a youth worker over another mental health professional.

How do I find a youth worker?

There are youth workers in lots of different places. Here’s how to find one:

• Local youth centres often employ youth workers, as well as providing activities and support programs.

• Refuges offer caseworkers, support and crisis accommodation.

• School counsellors, teachers or GPs can refer you to local youth services.

• Your local council website or community service directory may list youth programs.

• Look up national youth service providers like Youth Off the Streets . 

If you don’t know where to start, try searching online for ‘youth services near me’ or talk to a trusted adult who can help you to make contact.